Focus Softnet an Incredible Growth Story
Focus Softnet is building a market-leading global presence based on superior solutions, strong customer service and support and teamwork. Established in 1992, Focus Softnet has a rich history of innovation, growth and global expansion. Over the last two decades, Focus Softnet has emerged into a multinational organisation with an extensive network of 24 offices spread across 16 countries
Focus on growth - Focus Softnet began its Middle East operations in 1995 and then moved its regional headquarters to Dubai Internet City in 2001 with only 10 employees. Since then, the company has expanded to over 200 employees working across its Middle East offices. In 2008, Focus Softnet established of its fully-owned subsidiary in Saudi Arabia and in 2009, the company moved its international headquarters to TECOM.
The company’s commitment to customer interaction and satisfaction has ensured that Focus Softnet’s client list is constantly growing to include some of the biggest brand names, such as Air Arabia, Boeing, National Bonds, ICCAT, Taleem, Chapal World, Ajman Bank, SNASCO, Alinco, Total Lubricants, to name a few.
At GITEX 2012, Focus Softnet unveiled its dynamic new corporate identity with its latest brand logos for its products.
Solutions That Move Business
The hallmark of Focus growth story is its zeal and ability to keep itself technologically ahead so as to provide its customers the best. Be it the first to develop a GUI-based ERP application on DOS or among the very first in providing built-in report writer or integrating BI tools with the ERP, Focus has always been way ahead of its competitors.
With more than 10,000 customers in the GCC, Focus Softnet stands as a veritable force in providing the best solutions. Focus uses the latest technologies to develop its products and customises them by offering regional-specific features, which significantly reduces the implementation time.
Focus on strong customer service and support
As an IT solutions provider with over 20 years of experience and multi-domain expertise, Focus Softnet›s consulting services and skill sets are backed by a vast knowledge-base and a keen understanding of what it takes to run and grow a business. By re-engineering business processes and optimizing resources, developing and deploying user-friendly, flexible and cost-efficient industry specific solutions, Focus Softnet has helped thousands of clients across the globe increase productivity and efficiency, and run better.
One of the major focuses of the company in the last two years has been improvement in customer services by introducing a dedicated Quality Control Department which takes regular customer feedback on the quality services and monitors quality of deliverables during COC approvals.
Focus on building a solid team of professionals
Focus Softnet believes in its team and its talent. The company’s training and development capabilities are the best in industry and it adds value to customer satisfaction. Focus Softnet offers equity ownership to its employees and has achieved highest employee satisfaction with extremely low (8%) staff turnover. More than 60% of its employees are part of its team for over 10 years.
